Hotel Receptionist Training Course

Product details

In this hotel receptionist training course, you will discover the key skills and knowledge needed to excel in the dynamic world of hotel hospitality. From guest relations to reservations and communication, this course will cover all important aspects of hotel hospitality skills making you a confident and professional hotel receptionist.This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know the rules of grooming and dress code Learn how to communicate with customers Understand the roles and responsibilities of a hotel receptionist Get acquainted with the steps for selling Know the factors influencing buying decisions Learn the customer buying objections Know how to be assertive to become a reception assistant Learn how to handle customer complaints Understand the tips for success as an HR assistant Get acquainted with the rules of email etiquette Know the concept of Upselling Learn Cross-sellingHotel Receptionist Training Course OverviewThis comprehensive course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code and techniques to build good customer relationships. In addition, this interactive course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling, cross-selling, and customer buying objections.By the end of the course, you will gain extensive knowledge in customer relationships, telephone etiquette, email etiquette, and technical concepts such as up-selling and cross-selling.Who should take this course?This comprehensive course is designed for those who want to enhance their communication skills to converse with different clients and learn the tactics to build rapport with customers. It is suitable for those who want to take a step ahead in their career of hotel management.Entry Requirements There are no academic entry requirements for this hotel receptionist training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.Assessment MethodThis hotel receptionist training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.